Delivery times may vary depending on the country and the recipient's location. Estimated delivery times and shipping costs will be shown during checkout. Once your order has been shipped, you will receive an email with tracking information.

Shipping costs are calculated at checkout and may vary depending on the destination and the order.

Yes. Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

Returns are accepted in accordance with our return policy. Products must meet the applicable return conditions and, where required, be returned in the appropriate condition and packaging.

Please contact us as soon as possible and provide your order number and, where applicable, photos of the product and the issue. Our team will review the situation and let you know the next steps.

Once a refund has been approved and processed by MERLAYN, the time it takes for the amount to appear in your account may vary depending on the payment method and your financial institution.

Compatibility varies depending on the product. Please check the individual product page to see which devices and platforms are supported.

Warranty coverage may vary depending on the product and the applicable conditions. Please check the information provided on the product page or contact us for assistance.

Installation requirements vary depending on the product. Where applicable, you will find the necessary installation and usage information on the relevant product page.

You can contact us at contact@merlayn.com. We will be happy to assist you with questions about products, orders, deliveries or returns.