Shipping policy
At MERLAYN, we aim to make your shopping experience as simple and transparent as possible.
Shipping Destinations
We currently ship to:
- Portugal
- Spain
- France
- Italy
Orders can only be delivered to the countries available for selection at checkout.
Shipping Cost
Standard shipping is free on all orders.
No additional shipping fee is charged for standard delivery.
Processing Time
Orders are usually processed within 1–3 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or public holidays.
Delivery Time
Standard delivery is estimated at 6–12 business days after the order has been processed.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, customs procedures, weather conditions, or other unforeseen circumstances.
Order Tracking
If tracking information is available for your order, it will be provided to you by email once your order has been shipped.
Depending on the carrier and fulfillment location, tracking information may take some time to become active.
Order Delays
While we do our best to ensure timely delivery, MERLAYN cannot guarantee a specific delivery date.
If your order is significantly delayed, please contact us at contact@merlayn.com and we will assist you in checking the status of your shipment.
Multiple Products
If you purchase multiple products, your order may be shipped in separate packages.
This can happen because products may be fulfilled from different suppliers or fulfillment locations.
You may therefore receive your items at different times.
Customs and Import Charges
For orders shipped internationally, customs duties, taxes, or other import charges may apply depending on the destination country and applicable laws.
Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
Incorrect Shipping Information
Please make sure that your shipping information is correct before completing your order.
If you provide an incorrect or incomplete address and the order has already been shipped, additional shipping costs may apply if a replacement shipment is required.
If you notice an error in your shipping information, contact us as soon as possible at contact@merlayn.com.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, contains an incorrect item, or appears to have been lost during delivery, please contact us at contact@merlayn.com as soon as possible.
We may request your order number, photographs, or other information necessary to investigate the issue and determine the appropriate solution.
Your statutory consumer rights remain unaffected.
Contact
If you have any questions about shipping or your order, please contact us:
MERLAYN
Email: contact@merlayn.com